PRIVACY POLICY

Brightwire Electrical Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Company Name: Brightwire Electrical Solutions Ltd
Registered Office: The Waterhouse - Dodmill, Lauder TD2 6SE
Company Number: SC876586
Email: info@brightwire-electrical.com
Telephone: 07738 177 467

For the purposes of data protection law, we are the “data controller”.

2. What Personal Data We Collect

We may collect and process the following personal data:

Identity Data

  • Full name

  • Title

Contact Data

  • Address

  • Email address

  • Telephone number

Financial Data

  • Bank details (where provided for payment)

  • Payment transaction information

Technical Data (Website Use)

  • IP address

  • Browser type

  • Cookies and usage data

Job/Project Data

  • Property details

  • Electrical installation records

  • Certification documentation

3. How We Collect Your Data

We collect data when you:

  • Request a quotation

  • Enter into a contract with us

  • Contact us via phone, email, or website

  • Make a payment

  • Complete forms on our website

We may also receive information from suppliers, contractors, or regulatory bodies where necessary.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual Necessity

To provide electrical services and fulfil our contract with you.

Legal Obligation

To comply with:

  • Tax and accounting laws

  • Building and electrical regulations

  • Health and safety obligations

Legitimate Interests

For:

  • Managing our business

  • Debt recovery

  • Improving our services

Consent

Where required (e.g. marketing communications).

You may withdraw consent at any time.

5. How We Use Your Data

We use your data to:

  • Provide quotations and carry out electrical work

  • Issue invoices and receive payment

  • Provide certification and compliance documentation

  • Respond to enquiries

  • Maintain business records

  • Meet legal and regulatory requirements

We do not sell personal data to third parties.

6. Data Sharing

We may share your data with:

  • Accountants and professional advisers

  • Payment processors

  • Regulatory authorities

  • Certification bodies

  • Subcontractors (where necessary to complete work)

All third parties are required to respect the security of your data.

7. Data Retention

We retain personal data only as long as necessary, including:

  • Financial records: minimum 6 years (HMRC requirement)

  • Electrical certificates: as required by regulation and insurance

  • Contract records: typically 6 years

Data is securely deleted or destroyed when no longer required.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure digital storage

  • Password protection

  • Restricted access

  • Secure disposal procedures

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict processing

  • Object to processing

  • Data portability

  • Lodge a complaint with the Information Commissioner's Office

You can contact the ICO at www.ico.org.uk.

To exercise your rights, contact us at: info@brightwire-electrical.com

10. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember preferences

You can adjust your browser settings to refuse cookies.

(If you use analytics tools like Google Analytics, this should be specifically disclosed.)

11. Marketing Communications

We will only send marketing communications where:

  • You have opted in; or

  • We are permitted to do so under legitimate interest rules.

You may unsubscribe at any time.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Brightwire Electrical Solutions Ltd
Email: info@brightwire-electrical.com
Address: The Waterhouse - Dodmill, Lauder TD2 6SE